QnA (Customer Service)

This is a simple customer service chatbot that can answer user questions about several topics shown below. The bot uses Botfuel QnA service to respond and was trained on the questions and answers shown here. Thanks to our classification service, the user input doesn’t have to match exactly the questions used for training and the user can ask the question in their own words. Give in a try in the Webchat on the right and see this tutorial to make your own!

Question set
  • Hello
  • Hi
  • Good morning
  • What’s up?

Answer
  • Hello! I can provide you with information about our payment and shipping policies.
Question set
  • Can I get an invoice ?

Answer
  • Of course! The invoice for your purchase will be sent along with your goods. You can also download an electronic version from your account.
Question set
  • I need assistance.
  • I never received my purchase.
  • I have a problem.
  • I want a refund.

Answer
  • Please reach us at contact@my-sample-company.com for further assistance.
Question set
  • What are your accepted payment options?
  • Can I pay using PayPal?
  • Can I use Mastercard to pay my purchase?
  • Are Visa cards accepted?

Answer
  • You can pay for your purchase with Visa, Mastercard or using a PayPal account.
Question set
  • Do you ship worldwide?
  • Do you ship to Europe?
  • What is your shipping policy?

Answer
  • Your purchase can be shipped worldwide. However, delivery charges may vary.